Patient and Family Advisory Council (PFAC)

The PFAC is made up of patients, family members and hospital staff who work together to enhance care delivery. Our advisors bring diverse perspectives shaped by personal experiences within our hospital, helping us understand what truly matters to those we serve.

PFAC members meet regularly to:

• Share feedback on hospital policies, programs and services
• Collaborate on initiatives that improve safety, communication and comfort
• Help design patient-centered materials and spaces
• Advocate for respectful, inclusive care for all

By listening to and learning from our patients and families, we can create a more responsive, empathetic and effective healthcare environment. The PFAC helps to ensure that care decisions are informed by those who experience them firsthand — making our hospital stronger, more transparent and more aligned with community needs.

Have you or a loved one received care at [Hospital Name]? Do you have ideas, feedback or a passion for improving the healthcare experience? We invite you to become a member of our Patient and Family Advisory Council (PFAC) — a group of dedicated individuals who partner with hospital leadership to make care more compassionate, safe and responsive.

We welcome patients, family members and caregivers from all backgrounds who have received care at our hospital and want to make a difference. No special training is required — just a willingness to share your experiences and collaborate with others.

As a PFAC member, you’ll:

• Offer feedback on hospital policies, programs and services
• Help improve communication between patients, families and care teams
• Participate in projects that enhance safety, comfort and dignity
• Advocate for inclusive, patient-centered care

Your insights help us see beyond the clinical perspective and understand what truly matters to patients and families. By joining PFAC, you’ll help us build a healthcare environment that listens, learns and grows — together.